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Lids knows you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and we are not in the business of selling it to others. The information we learn from customers helps us personalize and continually improve your shopping experience at lids.ca™.

All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

No sales tax is charged when purchasing gift cards; however, purchases paid for with a gift card may be subject to tax.

"Nexus is typically defined by physical presence, but may also be defined by business activity, affiliation or other kind of presence."

We're unable to combine or add items to the following types of orders:

• Orders that have already entered the shipping process.
• Replacement orders generated by our customer care department.
• Orders that contain out-of-stock items.

For orders that have already been shipped, you can confirm the date and method of shipment, and find the tracking number for your order.

You can cancel an order requiring embroidery services only if it has not entered the production process. If an order has reached this process it is too late to cancel and the purchase will be final.

To request an order cancellation, call our Customer Care Department at 1-888-564-4287 Open 24 hours a day, 7 days a week.

• An image of the stitch file will be emailed to the customer.
• The setup fee will be waived for orders over 36 hats.

Left and right side embroidery will be 'straight' text.

Back embroidery will be 'straight' text unless a logo is present which will require 'overarc' text.

Not all licensed hats can be personalized. To determine if a licensed hat is eligible for personalization, look for the 'Personalize' tab on the product page.

With a few exceptions, we do not offer volume discounts when customizing licensed hats. To determine if a licensed hat is eligible for a volume discount, look for 'Product qualifies for volume discounts' under the Promotion area on the product page.

The LIDS Club discount can be used when personalizing licensed hats.

Our experienced designers will work diligently to assure that your design concept is maintained, but we may make a few adjustments in order to make sure that your design will stitch out well on the product you choose.

Also, please feel free to use the Design Notes feature to relay any special requests or concerns to our Production Team.

• Lettering on the front of the hat will be between 1" and 2" tall and lettering on the back of a hat will be between 1/2" and 1" tall.
• Graphic size may be adjusted to accommodate the space needed to fit lettering.
• Lettering will be centered Left to Right on all hats front and back.
• Lettering on the front will be centered Top to Bottom and lettering on the back will still be centered Left to Right but will placed toward the bottom.

Consider the size and shape of the graphic you wish to use before you choose a layout.

So that your lettering has the best chance of being able to be read, we limit each line of text to 25 characters.

Because of size restrictions, some design options that are allowed on the front of a hat will not fit on the back of a hat.

Because of size restrictions, some design options that are allowed on the front of a hat will not fit on a visor.

If you choose to utilize "Text with Graphic":

• A graphic that is tall and narrow won't easily accommodate lettering above and below. Likewise, a graphic that is short and wide won't leave enough room to put lettering to either side of the graphic.
• Lettering will have to be made big enough that it can be read and therefore limits the amount of room that is left for the graphic. If you want your graphic to be the focal point of your design we recommend that you put lettering above OR below the graphic. Consider putting additional lettering on the back of the hat so your graphic doesn't have to be reduced in size.

• Text will be centered Left to Right on all hats; front and back, unless specified otherwise in the order comments section.
• Text on the front will be centered Top to Bottom and lettering on the back will still be centered Left to Right but will placed toward the bottom unless specified otherwise in the order comments section.
• If you choose to offset letters we will use letters of equal height but due to the fact that some letters are wider than others (a "W" is twice as wide as an "I") we will center the entire design unless specified otherwise in the order comments section.

We don't recommend that you put "Text & Graphics" on back and it is not allowed on either side. It is preferred that you use one or the other for the back. If you choose to use both each will have to be made smaller so it will fit. Especially with adjustable hats, there isn't enough room to fit a graphic and lettering that can be easily read.

When entering text please double check all spelling. We do not check spelling and will sew lettering exactly as you enter it.

Each line is limited to 25 characters:

• There are separate boxes for each line of text. The text you enter will be sewn exactly as you enter it.
• You may choose a different font and color for each line.

• Fonts with an asterisk only have capital letters.
• Script fonts (Brody, Brushed Script, and Script MT), Old English, and Harlow work best if you do NOT use all capital letters.
• To use the Greek font open the font box and refer to the chart to see which Greek characters are created by which characters on your keyboard.

We cannot produce any logo that is trademarked or under copyright.

We will not produce items that include names, products, images, text/slogans, or designs without written permission from the owner.

Due to licensing and copyright laws, lids.ca™reserves the right to limit certain customization requests. Each professional league has its own licensing company that holds the exclusive, worldwide right to use, license and sublicense the team names and logos as well as the names, numbers, nicknames, likenesses, signatures and more of every athlete in their union. As an authorized dealer lids.ca™ uses these logos only to describe and advertise the related merchandise. We are not allowed to customize any item in a manner that would infringe on these exclusive rights.

We are not authorized to use any mascot logo in connection with any college or university or any professional sports team. Therefore, we will not produce orders that contain any such logo in connection with a team name, slogan, and/or colors, or otherwise uses a mascot graphic in a team context. These orders may only be produced with the express written consent of the respective institution and/or its authorized representative.

Lids.ca™ is not authorized to use any mascot logo in connection with any college or university or any professional sports team. Therefore, we will not produce orders that contain any such logo in connection with a team name, slogan, and/or colors, or otherwise uses a mascot graphic in a team context. These orders may only be produced with the express written consent of the respective institution and/or its authorized representative.

Digitizing is the process of converting an electronic copy of custom artwork or logos into data that can be read by an embroidery machine.

The best types of images for our service are vector illustrations created in programs such as Adobe Illustrator and CorelDRAW. These images should be saved or exported and then uploaded in *.gif or *.jpg format. Before saving or exporting please (1) flatten the image, (2) outline fonts, and (3) convert to Pantone or RGB colors.

Raster images, such as those created in Adobe Photoshop and CorelPHOTOPAINT, should be saved or exported as *.gif, or *.jpg files. You're best off using *.gif with a transparent background (if that is, in fact, what you want). Most importantly, such images should be high-resolution. The final product will look best if your image is at least 200 dots per inch (DPI) at the actual size you want it.

Finally, to upload a file to our system, the filename may not contain spaces. Please be sure to rename the file accordingly before uploading.

1. Spend $60 or more on lids.ca™ and ground shipping is free!
2. You can purchase your hats on lids.ca™ and have them shipped to a Lids store for FREE! That's right, ship your hats for free and your new hats will arrive in the store in 10-14 business days. A store associate will call you at the number you provide when your order arrives. This is just another way that Lids and lids.ca™ can create an exceptional shopping experience for our customers.

All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Please Note: When using Gift Cards, please hang on to them until you have received your order and are satisfied with the product. When returning an item that was purchased using a Gift Card, the dollar amount used will be refunded to that same Gift Card. Also, after an order is placed using a Gift Card, it may be necessary to amend your order and credit your Gift Card.

We'll send you a confirmation e-mail message once you have placed your order, as well as whenever a shipment is made.

An order that does not contain custom embroidery services usually ships in 72 hours.

Please note that listed availability might not be applicable for multiple units of an item, and that sudden demand for an item can have an effect on its availability. If you have a little league (or similar type) team and would like to inquire about the availability of multiple quantities of a particular item, contact our Customer Care Department at 1-888-564-4287 Open 24 hours a day, 7 days a week for assistance. We will be happy to assist you.

Or maybe you would prefer to create your own team or bulk order cap. Simply click on the custom embroidery tab to create and place your order online or contact our Customer Care Department for assistance.

When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on lids.com™. By doing this, you will receive your new item(s) faster and with a much better chance that they will be in stock.

For all other item(s), if you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.

Clearance Items - All sales are final on clearance items. No refunds, merchandise credits or exchanges will be given by lids.com or by any of our retail stores.

Any discount received as part of a Buy One Get One Half Off promotion will be forfeited if the full price item is returned. Shipping and handling fees, including those to ship hats back to lids.com™ are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.

When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on lids.ca™.

Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

Exclusions:

• Orders over $100.00 or items not carried in our local retail stores must be returned to our Customer Care Department.

1. Please refer to your packing slip for detailed return instructions.
2. Pack the item(s) securely in the original package if possible or use a box that will not damage, fold or bend the items. Please do not return item(s) in envelopes. Packaging item(s) in this manner may damage them.
3. Enclose the bottom portion of the original packing slip with the item(s). Be sure to keep the top portion. If you cannot send your packing slip, you must include your order number, billing name and address with the item(s)
4. Clearly address the package label with our returns facility destination address below:
   
   lids.ca
   Returns Department
   615 Orwell St, B-1
   Mississauga, ON L5A 2W4
5. Take the package to any post office or carrier outlet to have your package shipped to the provided address. You may wish to ensure your package for the full replacement value with your chosen carrier.

• All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• If the return item(s) are damaged during shipment, a refund may be issued in the form of a gift card.
• Keep the return tracking number from the package you are returning to insure that the package is received by our Returns Department.

Visit our Guide to Finding the Right Hat Size section to read a handy chart that converts inches to hat sizes, both True Fit (1/8 hat size) and Easy Fit (S, M, L, and XL).

Download our Hat Size Tape Measure to create your own hat measuring guide. Simply follow the easy instructions on the sheet and within a few minutes you can figure out your own hat size!

1. Hold your hat upside-down, brim facing you.
2. Using both hands, curl each end of the brim upward until the ends meet.
3. Turn the hat over and roll the cylindrical brim back and forth until you have the perfect curve.
4. Practice, practice, practice!

You can wash your hats by placing them in the dishwasher using the Ball Cap Buddy for a full cycle. If you have a Lids or Hat World Perfect Curve you can use that while you wash to keep the curve on your bill. DO NOT, WE REPEAT, DO NOT USE DETERGENT! That is poison to hats!!

Wool hats must be dry cleaned. These include the popular 59/50, the DH and DHS, some Kangols, and other baseball hats. Remember that, if you sweat, a 100% wool hat will shrink a little.

There are some Lids and Hat World products available that can help you care for your hat. Check out our full line of accessories.

How do you give your hat that special "broken in" look? The answer is simple: Wear it!

Brim
Also known as the visor or bill, the brim is your friend that protects your face from the sun. It's most often made of PVC plastic, sewn inside the fabric (canvas, cotton, wool, and what-have-you, and keeps its curve even after it's been washed. In some of our Lids styles, we offer a new, pre-curved plastic visor.

Buckram
This is the liner inside the hat that gives it structure and form. Our "relaxed" or "low profile" hats have no buckram, so the cap is softer and more relaxed.

Button
Right at the top of the hat, keepin' it together, man. The botton holds all the panels together.

Closures
From the Latin closurum lidum (okay, we're pulling your leg here), closures mean exactly what they say: They close your hat in the back. Our fitted hats are just sewn up in back, while our adjustable hats have a variety of closures made most often out of Velcro™, plastic, hook-and-loop, fabric snaps, elastic bands, or leather straps.

Embroidery
The fancy sewn-in stuff that decorates your hat. The embroidery is most often raised, and most often sewn into the front and back of a hat, with your favorite team logos, brands, and team names.

Eyelet
The little holes in each panel that allow your hat (and your head) to breathe (yes, hats must breathe, too). Most hats have eyelets, made of either metal or just reinforced stitching.

Panels
The six or eight different pieces, sewn together, that make the cap of your hat.

Stitching
The thread along the seams of each panel; it can be either a contrasting color or a matching color to your hat.

Sweatband
Only found on some hats, not all, the sweatband runs just along the inside and insures that sweat doesn't run down your face!

Visor
See "brim." Also, the name of for a certain style of hat, described in our Style section.

On-Field
Molded after the classic on-field style of major league baseball. They're 100% wool and have a firm, reinforced buckram.

Fitted & Low Profile
Come in True Fit sizing (sizes 6 7/8 to 8), with two silhouettes. The 59/50, which is the authentic on-field cap of major league baseball, sits higher on the head, while all other Low Profile aren't as deep, with smaller buckram, so they sit lower on the head.

Adjustable
Hats with an adjustable closure in the back. They're stylish and fun and one-size-fits-all, so there's no size guesswork! No trauma!

Easy Fit
Are made of softer fabrics, like brushed cotton, and have no buckram, so they have a more relaxed look to them. They're a casual hat-about-town, perfect for the student, weekend hat-wearer, even the collector, since we have loads of different brands and team names.

Easy Fit Fitted
Come in four sizes: S, M, L, and XL, so they have no adjustable closure in back. These cool cats come in a variety of teams, brand, and colors.

Easy Fit Adjustable
The one-size-fits-all form of the Adjustable, the Relaxed Adjustable is the first name in total comfort, flexibility, and casual chic. Just pick your favorite teams and brands with no worries about sizing!

Fedora
This hat looks like the classic driving cap. Think Samuel L. Jackson, think Kangol, think urban hipster. Available in an assortment of fabrics.

Visor
Visors are cool in more ways than one, and they're not just for tennis players anymore. They keep your head clear and cool for any outdoor activity.

Bucket
Call it a Gilligan hat, call it a fishing hat, or call it a retro downtown hat -- we call it a bucket. Great for guys and girls, it comes in many different fabrics.

• 20% discount on regularly priced hat purchases in stores and online.
• 10% discount on apparel(tees, fleece, jerseys and outerwear) and accessory purchases in store and online.
• Heads up on new and exclusive releases in Lids and Hat World stores, and online.
• Occasional special offers and discounts.

• Discounts do not apply to sale or clearance merchandise.
• Promotional discounts do not apply to Gift Card and LIDS Club Membership purchases.
• Certain restrictions apply to lids.ca™.
• Good for one year from the date of activation.
• Must present your LIDS Club card each time you make a purchase to receive club benefits.
• LIDS Club cards are non-transferable.
• LIDS Club offer not valid with any other offer or discount unless specifically noted within the promotion or discount.
• A $6.00 membership fee will be charged to all new members. Lost or stolen cards will be reissued for $6.00 each.
• Employees of Hat World, Corp. and their spouse, parents, and children are not eligible for membership.
• Hat World, Corp. may, at any time, terminate or modify the LIDS Club program individually/collectively without notice or further obligation to members. Membership fees will not be returned if the program is terminated.
• Customer Care Hotline: 1-888-564-4287 Open 24 hours a day, 7 days a week.

Joining the LIDS Club requires a fee of just $6.00 which lasts for one year from date of purchase.

Lids knows that you care how information about you is used and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and we are not in the business of selling it to others. The information we learn from customers helps us personalize and continually improve your shopping experience at Lids.

If you are an existing LIDS Club member and this is your first time visiting our site, click here to register your LIDS Club card and receive your membership benefits on this site.

Members who have already established an online account may enter the site through the "My Account" screen, shop the site, and receive their membership benefits.

We recommend you sign in and out each time you visit lids.ca™. Sign in each time so you can access your LIDS Club member page, check your order status, update your personal information, and do lots more.

You can always contact our Customer Care Department to check on the availability of a particular style or size. We can be reached at 1-888-564-4287 Open 24 hours a day, 7 days a week.

Contact our Customer Care Department at 1-888-564-4287 Open 24 hours a day, 7 days a week to check on the status of the style you are looking for.