Help Desk - Shipping Options
Options & Rates
Most Standard Ground orders ship via Canada Post or Purolator depending on the number of items ordered and the location where the package is being shipped. Orders ship from our Mississauga, ON facility.
Shipping Options
- * Business Days are Monday - Friday, excluding holidays.
- * Orders will not receive credits due to unforeseen weather or carrier delays.
- * Not available for mail drop/safe drop delivery.
- * All orders are subject to fraud prevention screening.
Shipping Options with Product Customization or Personalization (12 or less units)
Estimated Production Times
For product that is being customized or personalized with embroidery, the following timelines represent how long it takes LIDS to design and produce your order. These times are in addition to the time it takes to ship your order to you.
| 12 OR LESS UNITS | 12-71 UNITS | 72-288 UNITS | 288+ UNITS |
|---|---|---|---|
| 6 business days | 10 business days | 14 business days | contact for quote |
Estimated Expedited Production Times
There are two ways that you can get your order faster. The first is to expedite the shipping method you choose (cutting down on the shipping time) and the second is to expedite production (cutting down the time it takes LIDS to design and produce your order). Separate fees apply for both options.
| 12 OR LESS UNITS | 12-71 UNITS | 72-288 UNITS | 288+ UNITS |
|---|---|---|---|
| 2 business days | 3 business days | 5 business days | contact for quote |
Digitization Timeline
If an email address is provided, the customer will be sent an electronic image of the stitch file to approve within two business days from the date the order was purchased.
